Forteca EstateFortecaEstate
Legal Document

Privacy Policy

Last updated January 1, 2026

We take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have.

01

Information We Collect

When you book a stay, contact us, or browse our website, we may collect:

  • Name, email address, phone number
  • Billing and payment information (processed securely via Stripe)
  • Booking details (dates, property, guest count)
  • Communications you send us (contact forms, emails)
  • Device and usage data (cookies, IP address, browser type)
02

How We Use Your Information

  • Process and manage your bookings
  • Send booking confirmations and check-in instructions
  • Respond to your inquiries and support requests
  • Improve our website and services
  • Send marketing communications (only with your consent)
  • Comply with legal obligations
03

Payment Security

All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your full credit card number on our servers. Payment data is encrypted in transit and at rest.

04

Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies (such as Vercel Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work correctly.

05

Third-Party Services

We share data with the following third-party services as necessary:

Stripe— Payment processing
Supabase— Database & authentication
Resend— Transactional email
Vercel— Hosting & analytics

We do not sell your personal information to third parties.

06

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Booking records are retained for a minimum of 7 years for tax and legal compliance.

07

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with a data protection authority
08

SMS / Text Messaging Program

SMS Consent & Opt-In

By providing your phone number through our website forms, scheduling tools, or other communication channels, you consent to receive text messages from Forteca Estate. These messages may include responses to inquiries, appointment confirmations, reminders, service updates, and occasional marketing communications related to our services.

Opt-In Method

Users opt in to receive SMS messages by:

  • Submitting a form on our website
  • Requesting information or services
  • Providing verbal or written consent

Message Frequency

Message frequency may vary depending on your interaction with us but typically ranges from 1–5 messages per week.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying:

STOP — UnsubscribeHELP — Get assistance

After opting out, you will no longer receive SMS messages unless you opt back in.

Data Usage & Privacy

We do not share or sell your mobile information with third parties for marketing purposes. Your information is used solely for communication related to your inquiries and our services.

Information sharing to subcontractors in support services (such as customer service, messaging platforms, or technical support) is permitted solely for the purpose of operating our business and providing services to you.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.